[SG16-Unicode] Fwd: BlueJeans Service Advisory: Mac OS Update (Catalina)

Tom Honermann tom at honermann.net
Tue Aug 27 17:06:16 CEST 2019


FYI for those using BlueJeans on macOS to attend SG16 telecons.

Tom.

-------- Forwarded Message --------
Subject: 	BlueJeans Service Advisory: Mac OS Update (Catalina)
Date: 	Tue, 27 Aug 2019 15:02:43 +0000
From: 	BlueJeans Messages <noreply at bluejeans.com>
Reply-To: 	BlueJeans Messages <noreply at bluejeans.com>
To: 	tom at honermann.net



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administrator./



Hi Tom,


You are receiving this Service Advisory in advance of the Apple's 
September release of Mac OS10.15 (Catalina) 
<https://bluejeans.intercom-mail.com/via/e?ob=NdWY1fvuMUSyrZMdXarYtkWKEXV9MxgP40R8kKHkpJWIvEFmLkP5NUwnharS10RC4xhMd%2Bh7lqG8%2BTJ2ZyX%2F3cI3IfiIQjx4DEREnGOhq39Y9idK6JSFJPckDlznAE0hNwYyVs80I0zDAJ59TEkLLg%3D%3D&h=38a449d469c3409c2b4f31f1415f0ecc910f4720-23420841885&l=561594321893262a410a44da5c8180f44fa66504-1515576>. 
Apple's latest release includes changes that will impact some of your 
BlueJeans users.


    BlueJeans Desktop App 2.X Users


When users upgrade to MacOS Catalina, Apple will prompt users to grant 
BlueJeans permission when users attempt to share their screen. The 
default Apple prompt appears as follows:

To grant permission, navigate to System Preferences > Security & Privacy 
 > Screen Recording and check the box next to BlueJeans. The App will 
then need to be restarted.


Note: This system prompt will appear only the first time the user clicks 
Share Screen (until BlueJeans Desktop app version 2.16). With 2.16 users 
will be presented with the following notification every time they click 
on "Screen Share" until permissions are set:


    BlueJeans Desktop App 1.X Users


With this release, Apple will no longer support 32-bit applications 
(including the BlueJeans Desktop App version1.x). We recommend users 
upgrade to the latest version of the BlueJeans Desktop app 
<https://bluejeans.intercom-mail.com/via/e?ob=b03Ojzf1yWGkhhubjIPuATV%2Fh1GF7I0k1%2F%2FhhASas6gfp1QQj0AgDncWtQyND%2Bjz&h=0d87a5477f4f84217fb866d42a1915bd8202e3c4-23420841885&l=fc7e1d3a585db39f3d3c2c1c827cdb730ad8af82-1515630> 
to avoid interruption in service. Users who click on a meeting URL will 
automatically install the latest BlueJeans Desktop App2.x and join the 
meeting. Note: Users who access BlueJeans via a Desktop App version 1.x 
have been prompted to upgrade to the latest version since the previous 
Mac OS release last September 2018.


If your organization does not allow users to upgrade software, your IT 
group will need to push the latest update to your end users.


*Next Steps
*BlueJeans will continue to keep you informed about the upcoming macOS 
release and its impact to your end users. Expect additional 
communications once Apple announces the official release date for macOS 
10.15. For additional information, please reference the following article:

  * MacOS 10.15 (Catalina) Impact on BlueJeans Users
    <https://bluejeans.intercom-mail.com/via/e?ob=5yLmxzNC0YSakB4OKJu16oTqADsYeXf2lPq8U9DHWqPgq%2FHC2EaSUvuisnXRrccSbExXFtAepjXadALRNoBnLVRtXpPDxFG183PJZxWmWkV%2FPO%2FP0gqcSF%2BLzRLbWv9I&h=eb2602e14ed1a7ac2f150a9ef8bb3f2dcf00e790-23420841885>


*Questions?* 
Please contact BlueJeans Support 
<https://bluejeans.intercom-mail.com/via/e?ob=BgvMAz4pZIVdpQylkHzw5dysVMjOlE1y2rfHDZTWDBUe72KXkGGe59cK%2Fyyr8vGw&h=78b052d45c2eae6b351bdf0a1576f2706b0a3f5a-23420841885&l=accef65bf94ab0ac44e7bc224a90b19199a0d56b-1506783>






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